Webb
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Shopify App · Shopify

Feedbackr

Feedbackr collects customer feedback through post-purchase surveys, delivery satisfaction checks, product reviews, and NPS (Net Promoter Score) assessments.

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Product Overview

Built for e-commerce teams that need a clearer system.

Feedbackr collects customer feedback through post-purchase surveys, delivery satisfaction checks, product reviews, and NPS (Net Promoter Score) assessments. Surveys are triggered at optimal moments in the customer journey and results are analyzed to help merchants understand satisfaction drivers and identify improvement areas. Capture structured customer feedback at key post-purchase moments to measure satisfaction, calculate NPS, and surface actionable insights that improve products, service, and the overall customer experience.

Key Features

  • Post-purchase email surveys with configurable timing (1 day after delivery, 7 days after purchase, etc.)
  • NPS (Net Promoter Score) survey with score calculation and trend tracking
  • CSAT (Customer Satisfaction Score) forms for delivery and product experience
  • Product-specific feedback collection linked to the actual items purchased
  • Survey builder with question types: rating scale, multiple choice, open text, thumbs up/down
  • Response analytics dashboard with score trends, word clouds, and sentiment breakdown
  • On-site survey widget for in-session feedback collection
  • Automated follow-up: thank promoters, escalate detractors to support

Use Cases

  • Merchants who want to systematically collect and analyze customer feedback beyond basic product reviews — especially those tracking NPS, monitoring delivery satisfaction, measuring customer effort, or

Screenshots and demos

Visual previews attach as this product moves through build stages.

Interface

Workflow

Reporting

Installation

Up and running in a few steps.

  1. 1

    Open the listing and choose Install / Add app

  2. 2

    Approve the requested permissions

  3. 3

    Complete the short guided setup

  4. 4

    Go live — the app is active on your store

Availability

Planned

This product is planned. Join the waitlist to be notified the moment it launches.

Support & refunds

Billing, trials, and refunds are handled through the Shopify marketplace under its terms. Standard support is included from Webb.