Webb
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Shopify App · Shopify

Helpy

Helpy is an AI-powered customer support chatbot that handles common questions about orders, products, shipping, and returns automatically.

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Product Overview

Built for e-commerce teams that need a clearer system.

Helpy is an AI-powered customer support chatbot that handles common questions about orders, products, shipping, and returns automatically. It learns from the merchant's FAQ content, product catalog, and policies to provide accurate answers, and seamlessly hands off complex issues to human agents when needed. Deflect routine customer support queries (order status, shipping times, return policy, product questions) using an AI chatbot that provides instant, accurate answers 24/7, reducing support volume while improving customer satisfaction through immediate responses.

Key Features

  • AI-powered chatbot widget on storefront with natural language understanding
  • Order status lookup: customer provides order number/email to get real-time tracking info
  • FAQ knowledge base: import or create Q&A pairs for the bot to reference
  • Product information bot: answer questions about products using catalog data (specs, sizing, availability)
  • Policy answers: return policy, shipping policy, and store policy responses
  • Smart handoff to human agent: detect when the bot can't help and transfer with full conversation context
  • Conversation analytics: see what customers are asking, resolution rates, and handoff reasons
  • Custom bot personality and greeting messages

Use Cases

  • Merchants receiving high volumes of repetitive support questions (where is my order, what's your return policy, do you ship to X, what size should I get) who want to reduce support team workload while

Screenshots and demos

Visual previews attach as this product moves through build stages.

Interface

Workflow

Reporting

Installation

Up and running in a few steps.

  1. 1

    Open the listing and choose Install / Add app

  2. 2

    Approve the requested permissions

  3. 3

    Complete the short guided setup

  4. 4

    Go live — the app is active on your store

Availability

Planned

This product is planned. Join the waitlist to be notified the moment it launches.

Support & refunds

Billing, trials, and refunds are handled through the Shopify marketplace under its terms. Standard support is included from Webb.