Key Features
- Checkout shipping protection widget with clear pricing (flat fee or percentage of order value)
- Customer-facing claims portal for filing loss, damage, or theft claims with photo evidence upload
- Automated claim adjudication based on configurable rules (auto-approve under $X, auto-approve with tracking evidence)
- Merchant revenue sharing: configurable percentage of protection fees retained by the merchant
- Claim status tracking and automated customer notifications
- Integration with carrier tracking data for claims verification
- Analytics dashboard: protection opt-in rate, claim rate, claim costs, net revenue
- Refund or reship resolution options for approved claims