Shopify App · Shopify

Mender

Mender manages repair and replacement requests for merchants selling durable goods.

Product Overview

Built for e-commerce teams that need a clearer system.

Mender manages repair and replacement requests for merchants selling durable goods. Customers submit repair requests with issue descriptions and photos, merchants triage and route requests, and the app tracks the full lifecycle from request through diagnosis, repair, and return — or replacement if repair isn't feasible. Provide a structured workflow for handling product repair and replacement requests, from customer submission through diagnosis, service execution, and resolution tracking.

Key Features

Customer repair request form with issue description, photo/video upload, and product identification
Repair request triage: categorize by urgency, defect type, and product
Repair tracking workflow: request received, diagnosed, parts ordered, in repair, quality check, shipped back
Replacement decision workflow: when repair isn't feasible, convert to replacement order
Repair cost estimation and customer approval flow
Technician assignment and workload management
Repair history per customer and per product model
Ship-in repair flow: customer ships product to merchant with provided shipping label

Use Cases

Merchants selling durable goods (electronics, furniture, machinery, sporting equipment, apparel with repair services) who offer repair services or handle defective product replacements and need a syst

Screenshots and demos

Visual previews attach as this product moves through build stages.

Interface

Workflow

Reporting

Installation

Up and running in a few steps.

1
Open the listing and choose Install / Add app
2
Approve the requested permissions
3
Complete the short guided setup
4
Go live — the app is active on your store

Availability

Planned

This product is planned. Join the waitlist to be notified the moment it launches.

Support & refunds

Billing, trials, and refunds are handled through the Shopify marketplace under its terms. Standard support is included from Webb.