Webb
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Shopify App · Shopify

Refundr

Refundr tracks the true cost of refunds and returns across a merchant's business, providing per-product return rates, return reason breakdowns, refund cost trends, and the financial impact of returns

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Product Overview

Built for e-commerce teams that need a clearer system.

Refundr tracks the true cost of refunds and returns across a merchant's business, providing per-product return rates, return reason breakdowns, refund cost trends, and the financial impact of returns on profitability. It helps merchants identify problematic products, understand return drivers, and take data-driven action to reduce return costs. Quantify the full financial impact of returns and refunds — including shipping costs, restocking costs, and lost margin — to help merchants reduce returns and make informed decisions about products with high return rates.

Key Features

  • Return rate dashboard: overall return rate and per-product/variant return rates
  • Refund cost tracking: refund amount, return shipping cost, restocking cost, total cost per return
  • Return reason analytics: breakdown by reason category with trend analysis
  • Product return rate ranking: identify most-returned products with cost impact
  • Collection and vendor return analysis
  • Return trend charts: daily/weekly/monthly return volumes and costs
  • Estimated annual return cost projection
  • Return cost per customer segment (first-time vs. repeat, by acquisition channel)

Use Cases

  • Merchants with meaningful return volumes (especially in fashion, electronics, and home goods) who want to understand return costs beyond just the refund amount, identify products or categories driving

Screenshots and demos

Visual previews attach as this product moves through build stages.

Interface

Workflow

Reporting

Installation

Up and running in a few steps.

  1. 1

    Open the listing and choose Install / Add app

  2. 2

    Approve the requested permissions

  3. 3

    Complete the short guided setup

  4. 4

    Go live — the app is active on your store

Availability

Planned

This product is planned. Join the waitlist to be notified the moment it launches.

Support & refunds

Billing, trials, and refunds are handled through the Shopify marketplace under its terms. Standard support is included from Webb.