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Shopify App · Shopify

Ringr

Ringr enables merchants to offer a callback request option on their store, letting customers request a phone call instead of waiting on hold or navigating chat.

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Product Overview

Built for e-commerce teams that need a clearer system.

Ringr enables merchants to offer a callback request option on their store, letting customers request a phone call instead of waiting on hold or navigating chat. It tracks SLA compliance for callback response times, manages escalation rules, and provides analytics on callback volume, response times, and resolution rates. Provide a structured callback request system with SLA tracking and escalation rules, giving customers an alternative to chat/email support while ensuring merchants meet their response time commitments.

Key Features

  • Callback request form embedded on storefront (widget or page)
  • Callback queue management with priority ordering
  • SLA timer: configurable target response time (e.g., callback within 30 minutes)
  • Escalation rules: auto-escalate overdue callbacks to manager/secondary agent
  • Agent assignment and workload distribution
  • Callback outcome tracking: resolved, follow-up needed, no answer, cancelled
  • Business hours configuration with timezone support
  • Analytics: callback volume, SLA compliance rate, average response time, peak hours

Use Cases

  • Merchants offering phone support (especially high-ticket items like furniture, electronics, B2B, or professional services) who want to manage inbound call volume by offering scheduled callbacks, track

Screenshots and demos

Visual previews attach as this product moves through build stages.

Interface

Workflow

Reporting

Installation

Up and running in a few steps.

  1. 1

    Open the listing and choose Install / Add app

  2. 2

    Approve the requested permissions

  3. 3

    Complete the short guided setup

  4. 4

    Go live — the app is active on your store

Availability

Planned

This product is planned. Join the waitlist to be notified the moment it launches.

Support & refunds

Billing, trials, and refunds are handled through the Shopify marketplace under its terms. Standard support is included from Webb.