Webb
Book Consultation

AI Automation Pack · Webb Automation

Support Ticket Triage & Assist

Classify, prioritize, and draft replies for incoming support tickets across email and chat.

Explore ProductsBook Consultation

Product Overview

Built for customer support teams that need a clearer system.

Auto-tags and prioritizes tickets, routes by topic, and drafts grounded replies from your knowledge base for agents to approve — cutting response times and deflecting repeat questions.

Key Features

  • Auto-classification
  • Priority + routing
  • AI draft replies
  • Knowledge-base grounding

Use Cases

  • Faster first response
  • Deflect FAQs
  • Consistent support quality

Screenshots and demos

Visual previews attach as this product moves through build stages.

Interface

Workflow

Reporting

Installation

Up and running in a few steps.

  1. 1

    Open the listing and choose Install / Add app

  2. 2

    Approve the requested permissions

  3. 3

    Complete the short guided setup

  4. 4

    Go live — the app is active on your store

Availability

Beta

Available now — start checkout or contact sales to get set up.

Support & refunds

Terms are agreed per engagement. Priority support is included.