Key Features
- Branded self-service return portal (customer-facing, hosted on merchant's domain)
- Exchange flow: encourage customers to exchange for different size/color/product instead of refunding
- Automated return label generation (integrates with major carriers)
- Configurable return window rules (30 days from delivery, 14 days from purchase, etc.)
- Return reason selection with required/optional details and photo upload
- Return status tracking for customers (submitted, approved, in transit, received, refunded/exchanged)
- Return reason analytics dashboard (size issues, quality defects, not as described, etc.)
- Restocking fee support and final sale exclusion rules