Shopify App · Shopify

Swapify

Swapify provides a branded self-service returns and exchange portal where customers can initiate returns, request exchanges, print return labels, and track their return status.

Product Overview

Built for e-commerce teams that need a clearer system.

Swapify provides a branded self-service returns and exchange portal where customers can initiate returns, request exchanges, print return labels, and track their return status. Merchants get configurable return policies, reason analytics, and automated workflows that turn costly returns into revenue-preserving exchanges. Reduce support burden and retain revenue by providing customers with a self-service returns and exchange experience while giving merchants policy control, automation, and analytics to manage returns efficiently.

Key Features

  • Branded self-service return portal (customer-facing, hosted on merchant's domain)
  • Exchange flow: encourage customers to exchange for different size/color/product instead of refunding
  • Automated return label generation (integrates with major carriers)
  • Configurable return window rules (30 days from delivery, 14 days from purchase, etc.)
  • Return reason selection with required/optional details and photo upload
  • Return status tracking for customers (submitted, approved, in transit, received, refunded/exchanged)
  • Return reason analytics dashboard (size issues, quality defects, not as described, etc.)
  • Restocking fee support and final sale exclusion rules

Use Cases

  • Any merchant with a return policy who wants to reduce customer support tickets related to returns, encourage exchanges over refunds to preserve revenue, and gain data-driven insights into why products

Screenshots and demos

Visual previews attach as this product moves through build stages.

Interface

Workflow

Reporting

Installation

Up and running in a few steps.

  1. 1

    Open the listing and choose Install / Add app

  2. 2

    Approve the requested permissions

  3. 3

    Complete the short guided setup

  4. 4

    Go live — the app is active on your store

Availability

Planned

This product is planned. Join the waitlist to be notified the moment it launches.

Support & refunds

Billing, trials, and refunds are handled through the Shopify marketplace under its terms. Standard support is included from Webb.