Webb
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Shopify App · Shopify

Talkly

Talkly provides a unified customer communication platform combining AI chatbot automation with live agent handoff, aggregating conversations from chat, email, social media, and messaging apps into a s

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Product Overview

Built for e-commerce teams that need a clearer system.

Talkly provides a unified customer communication platform combining AI chatbot automation with live agent handoff, aggregating conversations from chat, email, social media, and messaging apps into a single inbox. The AI handles common questions autonomously while seamlessly transferring complex issues to human agents with full conversation context. Reduce support response time and cost through AI-automated responses for common questions, while providing a unified inbox for all customer communication channels with intelligent human handoff for complex issues.

Key Features

  • AI chatbot with product knowledge, FAQ answers, and order status lookup
  • Live chat widget on the storefront with customizable appearance
  • Unified inbox aggregating chat, email, Instagram DM, Facebook Messenger, and WhatsApp
  • Intelligent AI-to-human handoff with full conversation context transfer
  • Chat-to-order: agents can create orders directly from chat conversations
  • Conversation analytics: response times, resolution rates, AI deflection rate, customer satisfaction
  • Canned responses and macros for common human agent replies
  • Customer context panel: show order history, customer profile, and previous conversations alongside active chats

Use Cases

  • Merchants receiving high volumes of customer inquiries across multiple channels (website chat, email, Instagram DM, Facebook Messenger) who want to automate responses to common questions (order status

Screenshots and demos

Visual previews attach as this product moves through build stages.

Interface

Workflow

Reporting

Installation

Up and running in a few steps.

  1. 1

    Open the listing and choose Install / Add app

  2. 2

    Approve the requested permissions

  3. 3

    Complete the short guided setup

  4. 4

    Go live — the app is active on your store

Availability

Planned

This product is planned. Join the waitlist to be notified the moment it launches.

Support & refunds

Billing, trials, and refunds are handled through the Shopify marketplace under its terms. Standard support is included from Webb.